COVID-19 has changed all of our daily lives. Meals on Wheels West has modified our programs in order to better protect the vulnerable community members we serve. More than 75% of our clients live alone. A key part of the change is delivering multiple meals twice a week instead of daily deliveries of single meals. Shifting the delivery schedule will help to minimize potential transmission of COVID-19 to our clients and volunteers. However, the daily Wellness Check is still a crucial component of our Delivering More Than a Meal program so Meals on Wheels West is turning to volunteers to call clients on days we do not deliver to do a phone Wellness Check.

What will phone reassurance look like?

Calls will be on Tuesday & Thursday between the hours of 10:30am-1pm.

Each volunteer will need to complete an online background check and fill out a non-disclosure agreement in order to protect MOW West clients

Each volunteer will receive guidelines & a sample script for the calls.

Each volunteer will receive 2-5 clients to call once a week

Each call should take about 5-10 minutes

After volunteers are background checked, they can sign up for Phone Reassurance shifts by contacting Maggie (310)394-5133 x3/

Each volunteer will report about their 3-5 clients by filling out the Google Form below However, IN THE EVENT OF AN EMERGENCY contact (310)394-5133 x7 or


The Phone Reassurance volunteers are crucial in making sure our most vulnerable community members are safe and feel secure during trying times like these.

For more information please contact our Volunteer Coordinator, Maggie, at or (310)394-5133×3.